Let me introduce myself. My name is Joe Flanagan, a recent arrival from Ireland, and the latest member of the Maintenance Assistant customer success team. I moved to Toronto in September of 2014 to further my career and build on experiences gained in previous roles. My university degree is in Business & Information Systems and I have experience in food processing, so I felt there would be ample opportunity for personal and professional development. I am a big believer in the importance of first impressions and I can honestly say I was blown away by Maintenance Assistant from the moment I walked through the door! The interview which we all know can be quite stressful at the best of times I was made to feel extremely welcome and at ease, not your usual feelings in an interview, a welcome change! I knew from the moment I left the interview that Maintenance Assistant was the place I wanted to work. And what a place it is to work! A vibrant, young, professional and most importantly growing company who place customer satisfaction at forefront of everything they do.
I started in Maintenance Assistant on February 9th 2015, feeling a mixture of both excitement and nervousness and in hindsight there was no need for the nerves, everyone made me feel right at home from the get go! My first few days were spent getting up to speed on MA CMMS software which was a breeze with the built in training videos. It may seem like a daunting task but when you have so many online help resources and colleagues who are more than willing to share their knowledge it was the proverbial ‘walk in the park’. The good news is this expertise is available to all Maintenance Assistant customers; an extremely approachable and knowledgeable team who are more than willing to help with any queries. The customer success team constantly strives to deliver top quality customer service. I’m now glad to be a part of that.
Maintenance Assistant builds MA CMMS, software that is an extremely intuitive, useful and reliable Cloud based CMMS (Computerized Maintenance Management Software) solution. To develop such powerful, yet easy to use software is a huge achievement, however after a few weeks working in MA it is clear to see that nobody is resting on his or her laurels. Improvement and customer satisfaction is the name of the game and everybody at MA is on the same page.
The constant efforts to improve the software are a perfect reflection of the company itself. There are few companies that truly listen to what their customers want, yet the MA CMMS feature request forum allows users to submit their ideas for suggestions, features and improvements. It is constantly monitored and used to guide the development of the product.
I really like the mobile app as it enables users to complete their work on the go. The MA CMMS Mobile app enables any of your employees to submit work requests as soon as they notice something is amiss. The system also helps an organization make the transition from reactive maintenance to proactive maintenance; thus reducing costs and downtime. The mobile app offers far more in terms of functionality than just submitting work requests, you have a variety of features on offer, it is an extremely valuable tool to have at your disposal. If you haven’t already got the mobile App I recommend downloading it and seeing the benefits for yourself.
Looking forward I only see good things on the card both personally and professionally, it’s not everyday you get an opportunity in such a young dynamic company. Onwards and upwards from here!
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