Ideally, your CMMS should be the first place your staff should turn when they need maintenance done. Whenever they want maintenance done, they should submit a work request via the CMMS using a form like the one shown below. This way, there is a written record of maintenance being requested, and if desired, they will receive notification when it is completed. Teaching your staff to think of the CMMS when thinking of maintenance is a critical part of a making your new CMMS successful.
For this reason, Guest Requestors are free with every annual subscription to Maintenance Assistant.
A link from your homepage or intranet, direct to your CMMS, is the easiest and fastest way for your staff to access your CMMS. For example, the link below, takes you directly to the Maintenance assistant Test Drive CMMS. Imagine how useful a link like this would be on your homepage.
We have made it really easy for you to get a personalized link for your home page. You can find out how to get your personalized link in this blog.
What else can you do?
Now that you have the button on your homepage, there are more things you can do to encourage your staff to use the CMMS. Over time, they will appreciate the benefits it brings, such as automatic notification when the work is done. This will encourage them to use the link anytime they need maintenance. Encouraging them to start early will ensure the success of your CMMS.
Don’t take phone calls for maintenance
When you receive a phone call requesting maintenance, instead of writing down the request yourself, take the time to help the person submit the request via the CMMS. After a while, this will be save you a lot of time every month.
Only accept written maintenance requests via the CMMS
Second, if you get an email or a written note for maintenance, send it back, and ask for it via the CMMS.
One of our customers told us once “I tell my team that if you haven’t got an email from the CMMS, you haven’t requested maintenance”. Slowly, he is starting to see them comply, and he is benefiting from the increase in available time.
Empower your maintenance team
Leverage the cloud to work together, better in the new connected age of maintenance and asset management.