If you missed the lead in to this article, it featured technicians deliberately breaking $50, 000 machines. Check it out. Several factors weigh in to what causes poor user adoption. Don Brules does a good job outlining them here. To paraphrase: No benefit to end users demonstrated Lack of effective training System isn’t designed for how users actually… Continue Reading
Have you ever noticed how the machinery that people hate always seems to break down more? I was visiting a plant in Southern Ontario where management had just shelled out $50 thousand to install a new overhead hoist system. Back injuries were becoming a problem, and it had become mandatory to use the lift for… Continue Reading
I was in Philadelphia recently to train 15 people on CMMS use. Now, I knew walking in that the worst possible way to teach someone software is to have them watch you use it. I had a professor in school who taught simulation software this way, and everyone despised him for it. Because as smart as he… Continue Reading
