Use the Knowledgebase to find answers to any of our Frequently Asked Questions. If you cannot find your answer, you may look through our User Guides for a more detailed overview of how to install and use Maintenance Assistant.
You are currently viewing the FAQ Knowledgebase for MA CMMS V3 Generation. To view all V2 Generation FAQs go here.
General Inquiries
How is this application free, how do you make money? All this seems a little suspect to me, as there is no such thing as a free lunch.
How often, and when, do you do system maintenance and upgrades?
What do you have planned for Maintenance Assistant Version 3.0, and when can we expect this to be available?
What is Maintenance Assistant CMMS?
Is this application really entirely free with the features you have listed?
Using Maintenance Assistant
We have trouble opening the site via our work internet. Are there special specifications in order to run the site on internet explorer? On my home computer the site opens fine.
I am trying to access my MA CMMS interface, and I think I am on the community webpage. I have two rows of tabs. First row says Home, About, Download, Support, and Community. The second row says Dashboard, Business Profile, and My CMMS.
How can I use Reports, or access my database in MA CMMS
How can I start MA CMMS, or ensure that it is running on my computer?
Do I need an internet connection for running the software or only intranet access?
In case you close the site, can we use the data to import in another software in any way?
Maintenance Assistant for Linux
Is it possible to install your CMMS on a regular SQL server (apache, mysql etc..)
Technical Inquiries
I would like to upgrade to V3 from V2, and also install V3 on a separate computer from my previous V2
Application Security and Privacy
I am not able to log in as administrator, and cannot retrieve my username and password. How can I reset or login to the CMMS?
I have installed Maintenance Assistant but have forgotten my Username and Password. How can I log in or retrieve this information?
I don't feel comfortable hosting my business related inventory on a public server. Where will the Maintenance Assistant data be located?
What would happen to my data if your company was sold or went bankrupt next year? Can I backup my data in a simple manner?
How come I need to register an account when I install Maintenance Assistant. What is this information being used for?
Online Services
I am currently using Maintenance Assistant and I do not see myself as part of the public community on your website. What is the reason for this and how can i fix it?
Community Tools
What is a MA User Community Account, and why would I have one?
Can you have more than one MA User Community Account, Or can I register my Community User Account with multiple installations?
How do I create a MA User Community Account for myself or my CMMS users?
We have MA3 installed, do we only get 1 community account? the IT/IS dept installed and loaded the software, but our admins need community access.
